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剑桥商务英语中级听力原文

剑桥商务英语中级真题集听力原文

BEC中级真题集听力原文(2010版) (1)

TEST 1 (1)

TEST 2 (6)

TEST 3 (12)

TEST 4 (18)

TEST 5 (23)

TEST 6 (29)

TEST 7 (34)

TEST 8 (40)

TEST 9 (45)

TEST 10 (50)

TEST 11 (55)

TEST 12 (61)

BEC中级真题集听力原文(2010版)

TEST 1

Part One. Questions 1 to 12

You will hear three telephone conversations or messages.

Write one or two words or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording.

Conversation One.

Questions 1 to 4

Look at the form below.

You will hear a man asking a colleague for information about a former employee.

You have 15 seconds to read through the form.

[Pause]

Now listen, and fill in the spaces.

Woman: Personnel…

Man: Hello, it's Tim here, from Finance.

Woman: Hi, Tim.

Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records.

Woman: Sure, what's the name?

Man: The surname's Jaye. First name Stephen.

Woman: How does he spell his surname?

Man: J-A-Y-E. Got that?

Woman: Oh yes, here we are… lives at a hundred and eighty-three School Road, Barnfield…Man: Yes, that's the one.

Woman: And you say he was working in Finance?

Man: Uhm, Customer Services, actually.

Woman: Aah - they had lots of students working for them last summer.

Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see... He was an office assistant.

Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look... five hundred and thirty-eight pounds seventy a month... Oh,sorry, he

was a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else?

Man: That's fine, thanks. I'll send them the information today...

[Pause]

Now listen to the recording again.

[Pause]

Conversation Two.

Questions 5 to 8.

Look at the note below.

You will hear a man describing a problem with an order.

You have 15 seconds to read through the note.

[Pause]

Now listen, and fill in the spaces.

Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?

Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven

Kirby about the stationery you're printing for us.

Woman: I'm afraid Steven's away until Friday.

Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.

Woman: Would you like me to pass on a message?

Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundred

for each of the marketing executives and seven hundred and fifty for me but you've

put everyone down for seven hundred and fifty.

Woman: Right, I've made a note of that. Is there anything else?

Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment. I think that's all for now.

Thanks.

[Pause]

Now listen to the recording again.

[Pause]

Conversation Three.

Questions 9 to 12.

Look at the notes below.

You will hear a woman making the arrangements for a delegation who are going to visit her company.

You have 15 seconds to read through the notes.

[Pause]

Now listen, and fill in the spaces.

Woman: Geoff?

Man: Yes?

Woman: I just want to finalise the preparations for the delegation next week.

Man: Certainly. It's Thursday, isn't it?

Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packs with all the relevant

information.

Man: Ok, that shouldn't take too long. What about catering?

Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people... The office restaurant is closed next week... can you ring the Park

Hotel? The Grand Hotel was a bit disappointing last time.

Man: I'll get onto that.

Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll be about ten.

Man: Ten. And then...

Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.

Man: OK.

Woman: Let me know when it's all finalised. Bye.

[Pause]

Now listen to the recording again.

[Pause]

That is the end of Part One. You now have 20 seconds to check your answers.

[Pause]

Part Two. Questions 13 to 22.

Section One.

Questions 13 to 17.

You will hear five short recordings .For each recording, decide which type of document the speaker is talking about.

Write one letter (A-H) next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings.

You have 15 seconds to read the list A-H.

[Pause]

Now listen, and decide which type of document each speaker is talking about.

[Pause]

Thirteen

Woman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of a hurry. Let's see,

we'd better issue another one straight away to pay Mrs Burton, because it'll be another

three weeks if we wait for the next cycle of payments. Her expenses on that sales trip

were pretty high, and it wouldn't be fair to keep her waiting much longer. [Pause]

Fourteen

Man: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed on three per cent. So

what I'll do is go down each column and calculate the new amounts, and then it can be

printed in time to be inserted into the new brochures. Can you check the figures for

me, though, before it goes to the printers?

[Pause]

Fifteen

Woman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in our conversation last week. For

one thing, it says that we have to supply our security code, and for another it specifies

monthly payment in advance, and I told you both of those were out of the question.

I'm afraid I really can't sign this. Could you send me a revised one?

[Pause]

Sixteen

Man: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into account regular outgoings on

loans and leasing equipment, which are included in the final totals. And even more

significantly, unpaid orders are actually excluded from the final calculation. These

represent a sum of approximately thirty thousand pounds. With that in mind, we can

say that the company's overall position is still strong.

[Pause]

Seventeen

Woman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last, which

should have been dealt with six months ago. I've had to ask them to send a duplicate!

We really must be careful. Arden give us very favourable prices, but we haven't got a

contract with them - Can you deal with it straight away so we stay in their good

books?

[Pause]

Now listen to the recordings again.

[Pause]

Section Two.

Questions 18 to 22.

You will bear another five recordings.

For each recording, decide what the speaker's purpose is.

Write one letter (A-H) next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings.

You have 15 seconds to read the list A-H.

[Pause]

Now listen, and decide what each speaker's purpose is.

[Pause]

Eighteen

Man: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly. The message I got

said you weren't sure if you needed someone to come and sort it out, or if we could

advise you over the phone. Well perhaps you'd like to get back to me as soon as it's

convenient and tell me exactly what the problem is, and I'll see what I can do. [Pause]

Nineteen

Woman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faults

in components we've had from Redlon. So I talked to the Production Manager and he

agreed that I should look at some alternatives. Future World's range is fine for us, and

one of their customers who I spoke to recommended them highly, so that's why we've

changed to using them.

[Pause]

Twenty

Woman: The competition's getting tougher, and you know we're facing serious problems. We need to see more benefit from the undeniably hard work we're putting in, and this

means saying no to jobs which aren't profitable. It would be much more beneficial to

put all our efforts into winning higher-margin contracts. So the way I feel you can

help most is by identifying the types of contacts which will bring in the income we

need in order to ensure our future.

[Pause]

Twenty-one

Man: John Woods here, phoning about the project we discussed earlier. Could you give me

a ring so that we can talk about it a bit more? I've done a few calculations and I'm

beginning to wonder whether it's really a practical proposition. I still think the

project's got potential, but there are significant additional costs which we hadn't taken

into account. So could you get back to me as soon as you can, please?

[Pause]

Twenty-two

Woman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's rather strange, because

following your complaint about the last delivery, we did in fact take action to change

the specifications in the way you suggested. So it isn't quite fair to say that we ignored

your advice. I know it's important to achieve the consistency that you require, but

perhaps your recommendation wasn't exactly what's needed.

[Pause]

Now listen to the recordings again.

[Pause]

That is the end of Part Two.

[Pause]

Part Three. Questions 23 to 30.

You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.

For each question 23-30, mark one letter (A, B or C) for the correct answer.

After you have listened once, replay the recording.

You have 45 seconds to read through the questions.

[Pause]

Now listen, and mark A, B or C.

[Pause]

Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today Innovation Awards set out to answer.

This project is all about rewarding good practice and performance. So, rather than

simply recognising excellence in the design of specific products, or analysing their

financial impact on profits, the awards set out to take an objective look at exactly how

companies manage the development process itself. Over three hundred and fifty

organisations entered the competition and were initially reduced to about forty. Then,

after further careful checking, a short list of just fourteen of them was arrived at.

These finalists, all manufacturers, were then visited by the competition judges, a panel

of four chief executives from leading companies. The panel toured the finalists'

facilities, received presentations on the companies and their projects, and interviewed

the key development team members. The products varied enormously in their scale,

function and degree of technology - from bread for a supermarket chain to a printer

inside an automatic cash dispenser. Initially the organisers were concerned that this

range could create difficulties in the assessment process. But this fear proved baseless,

as most elements in the innovation process are shared b; all manufacturers.

Interestingly, the finalists broke down into two distinct and equal groups: large firms

with one thousand employees or more and small firms with two hundred and fifty

employees or fewer. With both groups the judges decided to concentrate on two of the

clearest indicators of a successful innovation process, which are: how well the new

product is combined with the company's existing business, and secondly, how well the

innovation methods are recorded and understood. Small firms naturally tend to do

well in the first category since they have fewer layers of management and thus much

shorter communication lines. But they seem to put less emphasis on creating formal

development methods which would be repeatable in future innovations. Large firms,

on the other hand, have difficulty integrating the new development within their

existing business for reasons of scale. But they tend to succeed in achieving

well-documented and repeatable development methods. This is because larger

companies, with their clear emphasis on training, fixed management structure and

administrative systems, require more formal, daily recordkeeping from their staff. So

what were the key questions the judges had in mind when assessing the finalists? One

of the most important areas concerned how thoroughly a company checks what is

happening in other fields in order to incorporat new ideas into the development

process. Many of the finalists impressed in the area. Natura, for example, had

demonstrated genuine energy in searching for new ways of producing their range of

speciality breads. They had looked at styles of home cooking in different countries, a:

well as the possibility of exploiting new production technologies in order to achieve

equally good results but on a high-volume production line. What then occupied much

of the judges' thoughts was the quality of the links which the development team

established with senior management, suppliers, the market and manufacturing. The

best examples of the first category were found in small firms, where the individual

entrepreneur at the top was clearly driving the innovation forward. Links with

suppliers were also seen as an important factor, but not all supplier experiences were

positive. Occasionally serious problems had to be solved where suppliers were

working hard to meet specifications, but the companies that the suppliers were using

to adapt their machinery were not so efficient. This, led to disappointing faults or

fluctuations in quality. But in conclusion the awards demonstrate that innovation isn't

just for high-tech internet companies. You can also be successful in mature markets

with determination and skill.

[Pause]

Now listen to the recording again.

[Pause]

That is the end of Part Three.

You now have ten minutes to transfer your answers to your Answer Sheet.

Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.

[Pause]

That is the end of the test.

TEST 2

Part One. Questions 1 to 12.

You will hear three telephone conversations or messages.

Write one or two words or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording.

Conversation One.

Questions 1 to 4.

Look at the form below.

You will hear a woman calling about training courses.

You have 15 seconds to read through the form.

[Pause]

Now listen, and fill in the spaces.

Man: Good morning, Oakleaf Business Training. How can I help you?

Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.

Man: Let me get your details up on the screen. Right, you've booked Report Writing next month...

Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?

Man: Let me see. Not until the eighteenth of September, I'm afraid.

Woman: That sounds fine. Oh, I think I'll be abroad then.

Man: Then there's the first and the thirteenth of October.

Woman: I'd like the later date, please.

Man: Fine, I'll change your booking.

Woman: Another thing; it says in your brochure, everyone attending a course gets a certificate, but I haven't received one from a course I took last January.

Man: I'm sorry about that. Which course was it?

Woman: Something to do with dealing with the public ?

Man: That must have been Customer Service.

Woman: Sounds familiar.

Man: OK, I'll put it in the post today.

Woman: Thank you very much. Goodbye.

Man: Goodbye.

[Pause]

Now listen to the recording again.

[Pause]

Conversation Two.

Questions 5 to 8.

Look at the note below.

You will hear a woman ringing about problems with a new telephone system.

You have 15 seconds to read through the note.

[Pause]

Now listen, and fill in the spaces.

Man: Hello, Swinburn Telecoms.

Woman: I'd like to speak to Tony Wilson, please.

Man: I'm afraid Tony isn't available. Can I take a message?

Woman: Yes please. I'm Sheila Dallas, from Worldnet.

Man: Right.

Woman: I'm ringing about the telephone system your firm installed here yesterday. We're not happy with it.

Man: Oh dear. What seems to be the problem?

Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anyway you've charged us

for the larger system.

Man: Right, we'll look into that.

Woman: Then, whenever we try to transfer calls from one extension to another we lose them.

We're following the instructions, but it just doesn't work.

Man: I see.

Woman: And finally, could you ask Tony to check the invoice, please? He promised us a discount on installation, which is shown, and one on the equipment, but that isn't

there.

Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free.

Woman: Thank you. Goodbye. Man: Goodbye.

[Pause]

Now listen to the recording again.

[Pause]

Conversation Three.

Questions 9 to 12.

Look at the note below.

You will hear a woman calling about the arrangements for a meeting.

You have 15 seconds to read through the note.

[Pause]

Now listen, and fill in the spaces.

Man: Good morning. Marketing Department. Peter Menzies speaking.

Woman: Hello. Could I speak to John Fitzgerald, please?

Man: I'm afraid he's not in the office at the moment.

Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States. Man: So, would you like me to give him a message?

Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch.

That would be easier. It was originally going to be at ten a.m.

Man: OK. I'll ask him to change it. I'll get back to you with a time.

Woman: Thanks. And could you also ask him to add another item for discussion at the meeting?

I thought we were going to talk about the revised budgets - but I can't see this on the

agenda.

Man: OK. I'd better ask him to call you...

Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today - I won't be back at my own desk until tomorrow afternoon.

Man: Right, I'll give him the message.

Woman: Thanks.

Man: Bye.

Woman: Goodbye.

[Pause]

Now listen to the recording again.

[Pause]

That is the end of Part One. You now have 20 seconds to check your answers.

[Pause]

Part Two. Questions 13 to 22.

Section One.

Questions 13 to 17.

You will hear five short recordings. Five people are talking about different business books they have read.

For each recording, decide which book the speaker is talking about.

Write one letter (A-H) next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings.

You have 15 seconds to read the list A-H.

[Pause]

Now listen, and decide which book each speaker is talking about.

[Pause]

Thirteen

Woman: Yes, it was interesting... some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing... but there was also quite a

lot I'd never really considered... like ways to interpret what the advertisement is really

asking for, reading between the lines... and a section which lists some of the harder

questions they tend to ask you, with effective answers you can give.

[Pause]

Fourteen

Man: Invaluable, I'd say... certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through. For

example, they stress that you need to get publicity up and running a good six months

before you want to stage the event. And get your main speakers booked earlier than

that. They say you must make sure you've got a good assistant to support you, check

the details.

[Pause]

Fifteen

Woman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarily really know what

skills or qualities are needed. I want someone who's more than just a secretary typing

out letters every day... I'm looking for a right hand, someone to do everything... and

this book spells out what that means... it's helped me to draw up a job description. [Pause]

Sixteen

Man: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how to produce a perfect

schedule for getting through your workload... Once you've got yourself organised,

made lists of tasks and priorities, you can make best use of each and every day...

otherwise you're just constantly confusing your PA with endless requests, all terribly

urgent. . .

[Pause]

Seventeen

Woman: Certainly, a lot of the book was very specialised... but it did give me an idea of how the agencies do the job. Of course, they're the people with the creative ideas, the

expertise, so I'm happy to trust the image development work to them... but I read the

book so I could talk to them on equal terms about what we're trying to do, and how it

fits in with our overall business strategy.

[Pause]

Now listen to the recordings again.

Section Two.

Questions 18 to 22.

You will hear another five recordings. Five people are talking about why they decided to use a particular company to supply their office equipment.

For each recording, decide what reason each person gives.

Write one letter (A—H) next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings.

You have 15 seconds to read the list A-H.

[Pause]

Now listen, and decide what reason each person gives.

[Pause]

Eighteen

Man: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They're just new in the

business and we were impressed as they promised they would deliver the goods we

wanted within two days and they did. We had to pay more than we would have liked

but the results were worth it. Since then, I've told a lot of other people about them. [Pause]

Nineteen

Woman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through the internet. I was just

browsing through the list of suppliers one day and I noticed their name. I looked them

up and found that they had this fantastic discount available that particular month. We

ordered various things and the quality was so good we've continued using them. [Pause]

Twenty

Man: We like to try out different suppliers to make sure we're always getting the best deal.

This particular company was running a big publicity campaign. I'd seen the ads on TV

and they really put me off. I just couldn't see the appeal. But then someone I met at a

training day told me we should use them. His company had used their service for

years with no complaints so we followed his advice.

[Pause]

Twenty-one

Woman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of the local suppliers. However,

we had a visit from a sales representative from one company and we asked him to

make up some complimentary printed letterheads for us. They were exactly what we

wanted so that was the deciding factor. I think that personal touch gives a company

far better results than advertising ever can.

[Pause]

Twenty-two

Man: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relatively near and we

could even pick things up ourselves if necessary. But unfortunately they just became

too expensive. Now that express delivery services are widely available, distance is no

longer a consideration and we've been able to choose someone who can give us the

best package for the lowest cost.

[Pause]

Now listen to the recordings again.

[Pause]

That is the end of Part Two.

[Pause]

Part Three. Questions 23 to 30.

You will hear a radio report about the London stock market.

For each question 23-30, mark one letter (A, B or C) for the correct answer.

After you have listened once, replay the recording.

You have 45 seconds to read through the questions.

[Pause]

Now listen, and mark A, B or C.

[Pause]

Woman: Hello. I'm Jane Bowen with our regular Friday look at the week just finished on the London stock market. The general picture is pretty mixed. Shares in the major banks

are trading down, while mining companies have surprised analysts with a small rise.

Overall, it's been a week of considerable movement, with the highest level reached at

the close two days ago and a sharp fall yesterday. A strong recovery saw most of

those losses being made up today, but the closing figure still fell short of Wednesday's.

Now here's Charles Wrighton with some company news.

Man: Thanks Jane. And first, clothing retailer, Brownlow. Having finally found a buyer for their loss-making sports footwear subsidiary, Hi-form, they've rejected a take-over bid

from a leading French retail chain which has been looking to buy into the British

market for some time. This activity has moved Brownlow's shares up by twenty per

cent to ninety-six pence. There's a lot of interest in the Lek energy group, which

recently bought Westwales Electricity. To the relief of Westwales managers, Lek

haven't brought in their own people to run the company. Despite predicted job cuts of

something like a third of the engineering staff, no announcement has been made, and

indeed, Lek's comprehensive training scheme has been opened to all grades of staff in

Westwales. Back to you, Jane.

Woman: We've had a number of emails from investors asking what to do with their shares in gas and electricity companies after their consistently poor performance recently.

Many of you might be thinking of getting rid of yours as quickly as possible. But

financial experts are fairly optimistic about the outlook for the power sector, and

investors may do better to see what happens over the next few months. With so many

other investors deciding to cut their losses and sell now, interest in this sector may

increase, and that, of course, would push share prices up. Pharmaceutical companies

have done well today. Recently we've seen several periods of rapid expansion in this

sector, only for it to be overtaken a short time later by the strong financial institutions.

But I actually think the recent performances of pharmaceuticals companies has hidden

a steep drop in the share prices of many other companies. All other sectors have lost

considerable amounts, but this simply has not been reflected in the overall value of

the market, because pharmaceuticals companies are keeping the value high. Looking

next at the sectors whose troubles have been in the news recently: supermarkets,

having suffered a downturn in business for over a year, at last have some reason for

optimism. The leisure industry, which has suffered even more than supermarkets, is

also showing signs of a turnaround. The same cannot be said of the building sector,

though, which expects little relief for at least another six months. Charles...

Man: One company in the news is Freewaves, which owns a chain in internet cafes. Like other new companies, Freewaves has tended to pay low dividends to investors,

preferring to re-invest profits in research and development. Although Freewaves was

able to turn in a healthy profit in the first quarter, taking everyone by surprise, the

company has now declared operating losses close to a million pounds. This, of course,

will make shareholders think about whether to keep their shares. And news from

Simpson's, the big retail group. For years Simpson's have been acquiring other chains,

giving them a strong market position, and they now sell everything from make-up to

computers. But today Simpson's announced that they are to consolidate their three

home improvement chains into one, under the Fresca name.

Woman: Now for the figures...

[Pause]

Now listen to the recording again.

[Pause]

That is the end of Fart Three. You now have ten minutes to transfer your answers to your Answer Sheet.

[Pause]

Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.

That is the end of the test

TEST 3

Part One. Questions 1 to 12.

You will hear three telephone conversations or messages.

Write one or two words or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording.

Conversation One.

Questions 1 to 4.

Look at the form below.

You will hear a conversation between two salespeople at B-A-S, a software company.

You have IS seconds to read through the form.

[Pause]

Now listen, and fill in the spaces.

[Pause]

Man: Hi, Janet. This is Alan. I've just had an interesting conversation with a man from Electrolin. It should really be followed up with a visit or something - but I'm on

holiday from tomorrow, so could you do it for me?

Woman: Sure. Is he interested in the accountancy package?

Man: I wish he were! For the time being, he's only asking about a customer database.

Something to keep a record of contacts and action taken.

Woman: OK. Who's the contact person? Is it the sales manager?

Man: Not this time. It's the new communications director, Steve McCormack.

Woman: OK. The first thing they'll want to do is look at it, so I'll give him a ring and suggest he comes here for a product demonstration.

Man: That's a good idea. Can you arrange it before I get back?

Woman: I should think so. How urgent is it? Should I contact him immediately?

Man: wouldn't say it's top priority. More like medium, I'd say. Get in touch with him when you've got time. Anyway, uh, thanks. Bye for now. I'll talk to you again soon. [Pause]

Now listen to the recording again.

[Pause]

Conversation Two.

Questions 5 to 8.

Look at the notes below.

You will hear a sales representative phoning a colleague at Head Office.

You have 15 seconds to read through the notes.

[Pause]

Now listen, and fill in the spaces.

Man: Whiteway Cycles. Phil Moore, Sales.

Woman: Hello, Phil. It's me - Sandra.

Man: Hi, Sandra. What can I do for you?

Woman: We've just got the sales literature for the Paris trade show next week, and there's some problems. Can you get it sorted out for me?

Man: Go ahead.

Woman: First of all, we need some more catalogues for racing wear. There's a lot of interest in it, especially the shorts and shoes.

Man OK. Er, thirty enough?

Woman: That should do it. And you know the little pull-out leaflet for the new children's cycles?

Well, there's a mistake on the third page. The specifications for the wheels are wrong. Man: Oh, that's bad. We'll change that and get you new copies by the weekend. Anything else?

Woman: Erm... Yes, the touring cycles - the lightweight ones - I can't find any price lists for them. Please ask if they've been sent out.

Man: OK. And are you all right for order forms?

Woman: No! Thanks for reminding me. We're short of forms for spare parts. Could you send us some more?

Man: Right, got that.

Woman: Ah, that's it then. Thanks, Phil.

[Pause]

Now listen to the recording again.

[Pause]

Conversation Three.

Questions 9 to 12.

Look at the form below.

You will hear a customer telephoning a company about a delivery.

You have 15 seconds to read through the form.

[Pause]

Now listen, and fill in the spaces.

Woman: Hello, A-P-T Office Equipment.

Man: Hello. This is John Raymond, from Planet Design Shops. I'm calling about our order for a security camera. It's being dispatched tomorrow and the driver will need delivery

instructions.

Woman: OK...

Man: Address first - the order confirmation gave the retail park as the delivery address, but your invoice has our central branch.

Woman: Oh...

Man: That's not where we want it to be delivered. The confirmation was right.

Woman: OK. Man: Now, parking... the spaces opposite the shop are for disabled drivers only, so your driver should use the loading area while he sets up the equipment.

Woman: I've got that.

Man: We'll have payment ready for you.

Woman: That's fine. Thanks. I'll make out a receipt for the driver to give you when he makes the delivery. Will you be paying by cheque?

Man: Yes.

Woman: And you have something for the driver to collect, I understand.

Man: Yes. We've come to the end of the rental period on our photocopier - we've bought a new model, so the old one's to be returned.

Woman: Right, the driver will call you tomorrow with a definite time...

[Pause]

Now listen to the recording again.

[Pause]

That is the end of Fart One. You now have 20 seconds to check your answers.

[Pause]

Part Two. Questions 13 to 22.

Section One.

Questions 13 to 17.

You will hear five short recordings.

For each recording, decide what action the speaker is proposing.

Write one letter (A—H) next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings.

You have 15 seconds to read the list A-H.

[Pause]

Now listen, and decide what action each speaker is proposing.

[Pause]

Thirteen

Man: We've looked at various measures and we'll be making recommendations to senior management next week. We think the company should consider introducing an

evening shift to maintain seventy per cent capacity on all the machines. We're also

aware of the hold-ups on the packaging line, and we'd like to bring in an additional

machine and split the line in two. That'll speed things up. We did consider bonus

schemes for certain categories of employee, but decided that this wouldn't have

sufficient impact.

[Pause]

Fourteen

Woman: When we first acquired the factory premises, the rent was well within our means. But because that area of the city has developed more quickly than others, it's now a prime

site and the cost of retaining it has risen accordingly. In fact, we would make

considerable savings by relocating to the industrial estate on the other side of town,

which would improve product distribution, anyway. A second suggestion is to vacate

the top floor of the building - we do have fewer staff now.

[Pause]

Fifteen

Man: As you know, we adopted various measures three years ago with the aim of boosting

sales. We managed to increase output and cut costs by introducing new machines. We

also cut our profit margins still further. But even though we were able to lower prices

as a result, I'm afraid we still didn't meet targets. The demand for this particular

commodity just isn't there any more, so we should stop production as soon as current

contracts expire.

[Pause]

Sixteen

Woman: I think your analysis of the situation is correct. The product is already doing very well, but demand hasn't peaked yet, by any means. And if we want to take full advantage of

a boom, we've got to step up our promotion and have mechanisms in place to increase

manufacturing capacity if necessary. And that means we'll need additional funding

before long So, let's start approaching people who've expressed an interest in us in the

past.

[Pause]

Seventeen

Man: Two or three years ago there were ten, or even twenty, applicants for every job we advertised, but things have changed. Unemployment in general is right down and

everyone's competing for workers now, especially skilled labour. If we want to get

good people, and retain them, we'll have to offer a better package. I'm not suggesting

we put wages up yet; I think we ought to try other things first, like one-off welcome

payments, relocation allowances, and, possibly, loyalty bonuses.

[Pause]

Now listen to the recordings again.

[Pause]

Section Two.

Questions 18 to 22.

You will hear another five recordings.

For each recording, decide what the speaker's reason was for accepting their present job. Write one letter (A—H) next to the number of the recording.

Do not use any letter more than once.

After you have listened once, replay the recordings.

You have 15 seconds to read the list A-H.

[Pause]

Now listen, and decide what each speaker's reason was for accepting their present job. [Pause]

Eighteen

Man: I was actually quite happy where I was, but when the opportunity came along to work for TindalPs, I thought, I can't say no, can I? Of course, the extra I'm earning now

goes on travel to work, but I still reckon it was a good move, because if I decide to

change jobs in the future, I'll only have to say I work for them, and any other

company in this field will be glad to take me on.

[pause]

Nineteen

Woman: I was looking to move into a managerial role, and applied for jobs all over the country, as I was prepared to live anywhere. To my surprise I got two offers, both from pretty

well-known companies. There was very little to choose between them, but my

working environment is very important to me, and this place had just been completed.

The salary wasn't quite so good, but I felt that the benefits outweighed the

disadvantages, so I came here.

[Pause]

Twenty

Woman: On the whole I was happy where I was, working in a new, very well-designed building, nice colleagues, and the company provided plenty of training. But I was

stuck behind a desk all day. Then I saw the ad for my present job -similar field of

work, just a different way of doing it - and decided to apply. Now I'm on the road

most of the time, meeting people, and I get to go abroad as well, which is great. [Pause]

Twenty-one

Man: When I applied, I did a crash course in a computer programme I hadn't used before, because the advert said knowledge of it would be an advantage. That helped me get

the job, so it was money well spent. The pay's no better, but with share options and

things on top, it was worth changing. I miss the place where I used to work, though,

which was inconvenient but had character. You certainly can't say that about these

modern office blocks.

[Pause]

Twenty-two

Woman: The job was getting more and more demanding. And with the commuting on top of it,

I had very little time for other things. My new job is based just as far from my home,

but the advantage is the direct rail link, which means I spend half as long travelling to

work. I'm doing much the same as before, organising a training programme, though

now it's for a company in a different sector.

[Pause]

Now listen to the recordings again.

That is the end of Part Two.

[Pause]

Part Three. Questions 23 to 30.

You will hear the Purchasing Manager of a manufacturing company giving a presentation to senior management about four possible new suppliers.

For each question 23-30, mark one letter (A, B or C) for the correct answer.

After you have listened once, replay the recording.

You have 45 seconds to read through the questions.

[Pause]

Now listen, and mark A, B or C.

Woman: As you know, the main supplier of our components announced suddenly last month that they were closing down shortly, leaving us in a very difficult situation. I

shortlisted four potential replacement suppliers, and have visited them all. I'll report

on each, though I've only found one company that meets our needs entirely. Initially, I

was optimistic about the first company I saw. I was given an enthusiastic welcome

and generous hospitality by the MD, but when he took me on a tour of the factory, I

began to have a few doubts about his commercial expertise. The factory is enormous

-a converted aircraft shed, I think, almost too big to be practical. There is certainly

enough machinery to produce the quantities we need, and that, of course, is vital.

However, I had one main concern. The company has recently invested heavily in

state-of-the-art production equipment and in a comprehensive training programme for

machine operators. But I was surprised to see that half the factory wasn't in use

because several important customers had cancelled orders. I was reassured that orders

are dispatched quickly, and delivery times are impressive, and distribution isn't a

problem - but I'd need to inspect their products more closely to see if the quality's

what we require. The second company looked promising too, because they are based

in the region that produces the natural resources to make our components. Everything

needed for their activities is available on their doorstep. They have a good working

relationship with the local mine owners, who are known to have good safety records.

During my visit, the company went into great detail about the quality inspections

carried out on the material before it leaves the mines. This company seemed to have

no problems with transport - until I looked more closely. The factory is in a very

mountainous region, about six hundred kilometres from the capital city. Passenger

flights are fairly frequent, taking under two hours, but the journey by road can take

days. The roads are really inadequate - the whole infrastructure needs massive

investment. There is a seaport just over the border with the neighbouring country,

which would certainly cut down on distance, but, as far as I can see, it might also

bring other problems. We simply can't risk depending on such fragile communications.

The third company I looked at, on the other hand, is on the coast, with good access to

the main seaport. Transport and shipping of goods are well organised and, in fact,

they own a haulage company as one of their subsidiaries. The production unit is new -

built and equipped with the help of investment from the Ministry of Industry. What's

more, company workers are involved in decision-making, and industrial relations are

excellent. Perfect so far. Unfortunately, though, their finished products are not of the

quality we demand. The specifications are right for our components, so no

modifications in design would be necessary. But when I did a quick inspection, I

found a higher percentage of faults than we'd be prepared to tolerate. If we chose them,

we'd certainly have to negotiate longer warranties than those they're offering at

present. The final company I visited seems to have everything, though. It's ten years

old, well established, located between the capital and a major seaport. The company

has grown rapidly and has just modernised its factory, thanks to a loan from the

World Bank, which has enabled it to install the most up-to-date equipment available

on the market. The production unit is now fully automated, and efficiency is the

company's great strength. This company has a well-deserved reputation for the quality

of its finished goods. Given their high standard, it's not surprising that the costs are

considerable, and they're asking higher prices than the other companies I visited. But

I'm confident we'll be able to negotiate on this. The key point in their favour, in my

opinion, is their ability to meet deadlines for the duration of a long-term contract. It's

easy to meet one deadline, of course - the difficult thing is to do it all the time. To

sum up, then...

[Pause]

Now listen to the recording again.

[Pause]

That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.

[Pause]

Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.

[Pause]

That is the end of the test.

TEST 4

Part One. Questions 1 to 12.

You will hear three telephone conversations or messages.

Write one or two words or a number in the numbered spaces on the notes or forms below.

After you have listened once, replay each recording.

Conversation One.

Questions 1 to 4.

Look at the form below.

You will hear a woman leaving an answerphone message for a company.

You have IS seconds to read through the notes.

[Pause]

Now listen, and fill in the spaces.

Woman: Hello. This is a message for Max Jacobs. It's Alison Gates from Merland Healthcare calling. We're currently working on a website for our healthcare products and we're

looking for a company like yours to develop a database for us. The reason I'm

contacting you is that I spoke to one of our suppliers and he was very positive about

the work you'd done for him. I'd be very glad if you could contact me. I'm away all

next week but I'll still be able to access my emails - the best thing would be for you to

email me at: agates (all one word) at howarth-dot-com. 'Howarth' spelt

H-O-W-A-R-T-H, then dot-com. If you are interested, the best thing would be for us

to meet. It would also be useful for you to talk to our IT co-ordinator at the same time.

So if you could indicate your availability over the next few weeks, that'd be good. I

look forward to hearing from you. Goodbye.

[Pause]

Now listen to the recording again.

[Pause]

Conversation Two.

Questions 5 to 8.

Look at the notes below.

You will hear a marketing manager reporting on sales of a product.

You have 15 seconds to read through the notes.

[Pause]

Now listen, and fill in the spaces.

Man: Mike Shepherd.

Woman: Hello, it's Karen Peterson here, from Marketing. I've been called away on urgent business, but I wanted you to have my report on the MusicMate cassette player to

discuss at the Directors' meeting this morning.

Man: Oh, right. OK then, I'd better make a note of this.

Woman: Right. MusicMate has been our second all-time best-seller, with a reputation based on quality design at an inexpensive price.

Man: OK, I've got that.

Woman: Sold originally only on the Asian market, it was then launched in Europe, which rapidly overtook Asia in sales volume, giving us a sure sign that the USA, an even

bigger market, should be our next target.

Man: Fine. I don't think we'll be making any decisions about new markets, though. Woman: OK, back to the UK market then. I think it's important not to neglect our loyal customers here. What would be really helpful would be a new advertising campaign,

but I'm aware there's not enough in the budget for that. So I'm suggesting that the way

forward is to offer greater discounts - this should form the basis for our marketing

plan. That's it. Oh, and, also, any rumours of my department wanting to phase out

MusicMate are false. We're very optimistic about its future.

Man: Fine... Well look, it's been a pleasure talking...

[Pause]

Now listen to the recording again.

[Pause]

Conversation Three.

Questions 9 to 12.

Look at the notes below.

You will hear a woman phoning for information about a meeting.

You have 15 seconds to read through the notes.

[Pause]

Now listen, and fill in the spaces.

Woman: Mike, this is Tessa Jones. About the shareholders' meeting on the twenty-fourth. Man: Yeah.

Woman: The Managing Director says there won't be enough room at the Bankers' Institute. Man: So what's the alternative?

Woman: We contacted the Commercial Hall -they can take us, but they need the booking immediately. You've got all the details.

Man: OK. What do you need to know?

Woman: First, how much seating should we book?

Man: Well, there are seven hundred and twenty shareholders, but only about half of them ever turn up. So three hundred and eighty chairs would be adequate.

Woman: Mm, what sort of equipment should we ask for?

Man: There'll be five members of the Board on the platform - they'll each need a microphone and we'll also need a couple of OHPs. A video won't be necessary. Woman: Right, and what about photocopies? I can see to those. What do we need done? Man: Oh, the agenda - that's essential. The shareholders have already received the annual report, of course, but there were some mistakes in it so we'll need to hand out

amended figures at the meeting. I'll let you have those to copy.

Woman: OK. I'll get them done and make sure there are staff available to hand them out. I'll talk to you later.

Man: Fine. Bye.

[Pause]

Now listen to the recording again.

[Pause]

That is the end of Part One. You now have 20 seconds to check your answers.

[Pause]

Part Two. Questions 13 to 22.

Section One.

Questions 13 to 17.

You will hear five short recordings.

商务英语视听说听力原文

Unit 1 Task 2 M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter? She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us? W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. W: By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance. W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like. W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based? M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London. Follow-up practice Cai: May I come in? Ms. Smith: Yes, please. Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested. Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department. Cai: Nice to see you, Ms. Smith. Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you. Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more

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Day 2 1 conduct stock business从事股票业务 2 adventurer n. 冒险家 3 adventurous adj. 喜欢冒险的 4 adverse 有害的；相反的 5 be adverse to the interest of the company 损害我们公司利益 6 adverse trade balance贸易逆差 7 adverse balance of payment收支逆差 8 adversity n. 逆境 9 advisor n. 顾问 10 advisory adj. 顾问的 12 affluent natural resources丰富的自然资源 13 affluent customers 富足的客户 14 run afoul of 与****纠缠，与***发生冲突 15after sale service 售后活动 16 against all risks 保全险 17aged debtor长期债务人 18 at the top of the agenda 当务之急 19 set the agenda 决定事情轻重缓急 20 real estate agent房产经纪人 21 air time 广播时间 22 commemorative album纪念册 23 be on the alert to 对，，，警惕 24allotment 分配，配置 25salary allotment 薪酬分配 26 allotment letter 分配股息通知单 27 capital allowance 资本减免 28 alongside delivery 船边交货 29 alternate director候补董事 30 alternate accountant 备选账户 31amalgamate v. 合并amalgamate with B 32 amalgamator 合并人 33 assets amalgamation 资产合并 34amass v. 积累amassment n. 积蓄 35 amass funds 积累资金 36 amenity n. 舒适；礼仪；愉快；便利设施 37 offer contemporary amenity 提供所有现代设施 38 amortise vt. 分期偿还账务偿还费用/贷款/债务amortise the cost/loan/debt 39 amount declared 申报金额 Amount deposited 储存金额 Amount of discount 贴现额 Venture capital analyst 风险投资分析师 40 annual budget 年度预算

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商务英语视听说听力原文 Modified by JACK on the afternoon of December 26, 2020

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新视野商务英语视听说(第二版) 第四单元听力原文． Unit 4 Task 2.2 The Koreans aren't concerned about how

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asking price 我已成功地以开出的全价2000美元把汽车卖出。例 We shall always negotiate never pay the full asking price. 我们每次都讨价还价，从来不照付全价。 v. ?集合，聚集 ?装配 assemble a machine 装配机器短语 assemble date 汇集数据 assemble assembly-line 装配线，流水工作线 The staff assembled in hall. 例员工们在礼堂集合。 n. 评定，估价 assess 短语assess tax on somebody’s property 对某人的财产征税 assess somebody’s efforts 评价某人的工作 The annual income of staff in this price was assessed at $900. 这地方的员工的年收入为900美元。例 Damaged were assessed at 1000 RMB. 损失估计达1000元人民币。 n. ?财产 ?资产祥解如股票、土地、建筑物、机器等属于个人或公司，尤指可变卖的东西。assets and liabilities 资产与负债 active assets 活动资产，有收益资产 alternative reserve assets 代用储备资产 capital assets 资本;(固定)资产

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